Common account questions
Passwords, usernames, logging in, logging out, whatever you need to know we will try and answer it here.
Password never arrived
When you join your password is sent instantly. There are no delays or queues and it never fails to send your password. So check your inbox and junk folders. If it's not there then see the notes for email accounts. You may need to use another email account if you don't get your login details. One of the most common reasons for people not getting their login details is users typing their address incorrectly. So be careful!
Free email accounts
There are two types of free email accounts, good ones and bad ones! The good ones take delivery of all messages sent to your address and then send them to your inbox or spam folder based on the content. The bad ones simply delete messages before you even get the chance to see them. They do this to save server space when they consider a message to be spam / junk. We recommend, Yahoo, Gmail and Hotmail.
Private email accounts
If own your own domain name then delivery rates should be very high. If you are using a work address (naughty you!) then you need to consider spam filters which may stop delivery of messages.
Disposable email accounts
If you choose to use a disposable address then we will ban you from the site. We add new disposable domains to our ban list every day so if you want to keep your account then use a genuine address.
48 hour rule - deleted accounts
If you joined but did not login within 48 hours your account is automatically deleted. We do this to filter out people who entered fake or incorrect addresses.
How do I know if I have an account?
Visit the login page and select the 'forgot password' option. Enter your email address and the site will tell you if you have an account. If you have an account your current password will be sent to you, if you don't it will tell you.
Have I been banned?
If you logged in and set up your profile and then your username and password stops working your account may have been deleted. Use the information in 'How do I know if I have an account?' to see if you still have an account. Accounts are deleted if other members have reported you. To reduce our exposure to scammers we have very strict rules about profiles, messages and pictures. Break them and your deleted so please use the site with the upmost respect.
Asking for your password
Use the 'forgot password' option, please don't email us asking for a password as we will not send it for security reasons.
Deleting an account
Don't email us asking for your account to be deleted, you have to do this yourself. Login to your account and delete it from the settings menu.
information tells you everything you need if you ever wish to leave us.
You can opt-out of emails by logging into your account and selecting the privacy menu found in the site's footer. You can opt-out of whatever alerts you wish.